Refund & Exchange Policy




Refunds are not available to any customers, unless there was an error on our side. We must comply with the US Department of Health and Sanitation, therefore we do not honor refunds for any hair that has been shipped. However, in extreme cases, we do provide exchanges based on meeting the criteria below:


- Product(s) must be returned along with original packaging

- Product(s) must be unused and not damaged.

- Receipt or proof of purchase is required.

If the listed conditions are not met, Aurora S Hair Extensions reserves the right to refuse a refund.


To initiate a return, please contact customer service by e-mail at Customers are responsible to pay for their own return shipping.

Returns should be sent to:

Aurora S Hair Extensions

ATTN: Returns

61 Surrey Road

Chester , NY 10918

United States


Please field any questions to our customer service department. You may follow up on returns and/or refunds in process by contacting them at